Support
Help for the AI Quiz Assistant browser extension (version 0.3.3). For account, billing, technical, or privacy questions, use the form below or email support@quizassistant.co.uk.
Quick links
Common troubleshooting
Signed out or “session expired”
Sessions refresh automatically, but if you are asked to sign in again, open the extension and sign in. If it keeps happening, sign out, reload the extension, and sign back in. Clearing the extension data from Settings also resets a stuck session.
Device limit reached / reinstalling
Each plan allows a set number of devices. If you hit the limit, remove an old device from Manage devices, then sign in again. Reinstalling the extension on the same computer normally reclaims its existing slot.
Screen capture isn’t working
Capture works on standard web pages but not on browser system pages (chrome:// and extension pages) or inside some embedded frames. Make sure the extension has permission to run on the page, then reload the tab and try again.
Auto-analyze after capture
You can turn automatic analysis after a screenshot on or off in the extension Settings. If analyses start unexpectedly, check that toggle.
Test your connection
Open the extension Settings and use “Test connection” to confirm the extension can reach our service. If it fails, check your internet connection and try again shortly.
Update or reload the extension
Go to your browser’s Extensions page, ensure developer updates are applied, and use the reload option for AI Quiz Assistant. Using the latest version resolves most issues.
Billing and account questions
Manage your plan, invoices, and cancellations from Billing. For account access, email verification, or password resets, use your Dashboard or the contact form below.